Dragon Support

Thanks to the staff at The Dragon People and Dragon, I have entirely eliminated my transcription costs and improved my documentation and billing.

To Jessica and The Dragon People, I think it’s important to recognize excellence when it occurs. I e-mailed you all with a nearly non-functional workstation at 8:26 am, Jessica called me at 8:32 am and I was back to a fully functioning system after a 9-minute remote diagnostic evaluation and repair. A 15-minute turnaround is incredible. This is absolutely tremendous service that deserves commending. Thank you!

Dragon has made out EMR feasible. Before Dragon, it was a nightmare. Also, the customer support has been excellent. Any requests for help have been prompt and efficient.

I have been using Dragon Naturally Speaking for medical office applications for at least 10 years and their product continues to improve and become more user friendly. I really can’t comment on their support, The Dragon People, as I refer to them, because I rarely need them! But when I do, they are just an email away; their response time is excellent and resolves the issue quickly. They even help me with the application of Dragon NS into my current EHR system and don’t pass the buck when troubleshooting issues within my EHR. I REALLY don’t know what I would do without my Dragon! Keep up the good work…

We became interested in Dragon and did some research and found that to make Dragon successful it required training and commitment. We contacted Kristi and the The Dragon People and she advised us on the equipment and software needed, but most of all, she and her staff agreed to train us, on the weekends, when we were able to concentrate without interruption.

I have enjoyed using the Dragon system for almost a year now and I could not imagine working without it. I am using it for dictating pathology diagnoses where accuracy is of crucial importance. The more I’m using it, the more accurate it is, including the entire complicated medical terminology. Your supporting staff is superb.

Transcription was a $100,000 annual problem for our division. Dragon is a $10,000 one-time solution. The Dragon People have been instrumental in helping us with a successful implementation.

I have been a Dragon Medical user since 2002. I was introduced to Kristi and The Dragon People … and I cannot say enough great things. Although I was an experienced Dragon user, The Dragon People have increased my knowledge and comfort with the product.

Physicians in our practice ordered Dragon when we migrated to our first EMR program in 2008. The Dragon People went above and beyond training the physicians on how to use Dragon software. They helped incorporate Dragon into each physician’s EMR workflow and offered solutions when no one else could furnish them. Their professionalism carried forward into our most recent migration to a new EHR program through their dedication to making our transition as smooth as possible.

I just wanted to take a moment to thank you and all the staff at The Dragon People for your help with my Dragon software. The staff has always been easy to reach and are always available. I have appreciated this on more than one occasion when I have had important questions or a problem with my software. The staff is friendly and very capable, and it has been very quick and easy to address what would have been insurmountable problems without their technical expertise. Thanks again!