Dragon for Social Services Support and Training

Nuance® Dragon® Professional for Social Services

Spend more time helping, not typing with our cloud-based, user-friendly, customizable speech-to-text technology.

Put Your Effort on the Family, Not on Typing

Nuance Dragon Professional is perfect for social workers. These indefatigable champions for families take copious amounts of notes, then spend several hours (per case) typing their reports. With Dragon, they can create detailed and accurate reports more simply by using their voice.

In the day of the social worker, there isn’t a moment to lose—especially if a child’s welfare is at stake. Dragon’s speech-to-text is the right tool for this time-sensitive workflow. Caseworkers can call up templates and fill them in with their voice and get them where they need to be in record time.

Dragon Professional Features

Automatic Updates

Work with confidence knowing you always have access to the latest security and performance updates.

Automatic Accent Detection

Artificial intelligence automatically detects regional accents for precise and complete documentation.

Reduced IT Footprint

Digital delivery reduces hardware, software, and infrastructure demand. User-friendly installation and streamlined performance minimize support needs.

Effective and Efficient

Our top-notch team of trainers will have you (and your staff) set up and dictating in record time. Dragon products are intuitive and customizable to complement any workflow, and, best of all, you have the Dragoneers with you every step of the way.

Find the Time

By speech-enabling case notes and cutting down on record-updating time, the social worker can spend more time with their clients and free up some much-needed downtime for themselves!

Best Outcomes

Thanks to speech-to-text technology, productivity is increased, the support staff’s workflow is enhanced, there’s less burnout and the family’s experience becomes much smoother and more pleasant.


The Dragon People are an elite team of Nuance-certified resources, the most experienced and best-prepared Dragon® Professional technology trainers in the world. Our mission is to provide the highest level of deployment and integration services to our customers. We’ll ensure the successful integration of Dragon products into today’s digital workflow, focusing on the end-user experience, adoption, and satisfaction, and remove any headaches around the technical aspects of the ongoing use and support of the product.

Our training is guided by our passion for our customer’s success. We care about our clients and are fun, professional, and ethical in everything we do.

From the very beginning, you’ll notice a difference in your project with the Dragon People involved. Our team is built from talented, kind, certified resources who have all used Dragon extensively, understand custom workflows, and know how to engage all levels of adult learners in training designed to be fun and effective. All of this is coupled with a senior technical team that keeps an expansive, up-to-date knowledge base and is adept at delivering technical excellence in single and enterprise-level installations.

Today’s Social Service Professionals need a documentation system designed for speed, accuracy, and flexibility, and Dragon delivers on all three! Plus, The Dragon People enable social workers to take advantage of additional benefits, such as personalized, custom vocabularies, workflows, and shortcuts for forms, templates, and emails that can be individually accessed or shared across multiple users for maximum efficiency with the software. We know how to maximize the end-user experience and get your group all the benefits Dragon Professional has to offer.

Thousands of satisfied clients around the world have relied on the expertise of The Dragon People. We are proficient with the deployment of the entire Nuance Dragon product line, from single-user solutions up to enterprise solutions employing VDI or SSO. We provide unparalleled professional services, as well as friendly, timely customer support, to our clients. We are the best service provider in the world. Let us prove it to you!

  • Kind, capable and timely support delivered to you by the best Dragon trainers on the planet.
  • A dedicated team that will move heaven and earth to solve your problem.
  • Support related to ordinary and reasonable use of speech recognition software and hardware.
  • 24/7 answering service for after-hour emergency calls.
  • Remote assistance (online screen sharing with which your technical. representative can investigate the problem right inside your system).
  • On-site visits are available when necessary.
  • We never get tired of saying this: The best Dragon trainers on the planet!
  • We are the International Nuance® Authorized Sales Agent.
  • Our expertise to integrate, train, and support Dragon speech-recognition solutions for all Social Service departments, agencies, and social welfare organizations is second to none.
  • We offer unparalleled deployment and customer service.
  • The Dragon People is your one-stop shop for Nuance Dragon Professional software and hardware, training, and more.
  • Our services include project management/guidance, guided installations/configurations, custom workflows, data integration, onsite or remote training, and much more.
  • We create personalized language models based on users’ prior dictations and areas of specialty.
  • We quickly pair our users with the most applicable hardware (microphones, recorders, etc.) and software necessary that would benefit their workflow the most.
  • Our core values of integrity, ethics, and treating people how we would like to be treated.