No One Knows Dragon Better

Expert Support for Every Dragon Solution – Delivering excellence in Dragon support and customer care.

At The Dragon People, our team of certified Dragoneers knows Dragon inside and out, from software and mobile apps to microphones and hardware. We deliver fast, reliable technical support tailored to your needs, whether you’re a solo user or managing an entire organization.

Need help with voice commands, microphone setup, or building custom workflows? We solve it all. Our team takes pride in providing efficient, friendly service and earning your trust through every interaction.

Professional Services that Drive Results

The Dragon People deliver expert project management and personalized workflow solutions for Microsoft + Nuance Dragon software. We specialize in seamless installations and configuration, making sure every deployment fits your organization’s exact needs.

Our professional training programs help users master Dragon quickly and use it to its full potential, boosting productivity and streamlining documentation. With support from our experienced technical team, you can count on a smooth rollout, high user adoption, and lasting satisfaction.

Professional Services We Offer:

Ongoing End-User Support

Effective setup and optimization are key to long-term Dragon success. Our personalized support services don’t just improve adoption, they help users get more out of Dragon, faster. Through one-on-one guidance, we meet users at any skill level and rapidly advance their proficiency, ensuring they gain confidence and maximize productivity from day one.

Technical Support

Our Dragon Certified experts are trusted worldwide for fast, accurate issue resolution. Whether it’s a quick fix or a complex problem, we’re ready to assist by phone, email, remote session, or onsite, whatever fits your workflow best. For clients with annual support plans, we offer 24/7 emergency access through our answering service, including after-hours, weekends, and holidays. No downtime. Just fast, reliable support to keep you dictating without disruption.

Advanced Workflow Consulting

Unlock the full potential of Dragon with our Advanced Workflow Consulting Package. Backed by over 25 years of experience, our team will assess your current setup and design a streamlined solution tailored to your workflow. You’ll work directly with a dedicated expert who will identify bottlenecks, recommend improvements, and help implement a more efficient, productive system, built to scale with your needs.

Train The Trainer

A certified Dragon Trainer is ready to support your users every day. Our comprehensive Train-the-Trainer program includes four days of classroom instruction and real-time shadowing. This hands-on training gives your designated trainer the practical experience and confidence they need to lead, support, and scale Dragon usage across your organization.

Products We Support:

Dragon Medical One

This award-winning product will reduce the time spent documenting medical charts and maximize the entire medical workflow. Save time, money and give your staff user-friendly, cloud-based, customizable speech-to-text technology.
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Dragon Medical One for Dentists

Dental practices will become more efficient with our award-winning medical software, which will maximize billing, appointments, image-handling, and chart updating (and more). Why not try a 7-day trial and see for yourself how much time and money you can save?
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Dragon Medical One for Oncology & Hematology

As an oncology or hematology professional, you understand the importance of precise and efficient documentation. At The Dragon People, we specialize in supporting the Oncology and Hematology community with Dragon Medical One solutions.
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DAX Copilot

Improve clinician and patient satisfaction, operational efficiencies, and financial outcomes with DAX Copilot. This AI‑powered ambient solution automatically documents patient encounters and performs clinical tasks seamlessly.
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Dragon Medical One for Mac

Helium is a cloud-based speech recognition solution designed specifically for macOS, leveraging the advanced AI-driven technology of Dragon Medical One.
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Dragon Medical One for Veterinarians

We can show veterinarians how to make workflows more manageable, decrease the amount of time spent updating health records and make the management of the practice quicker and easier.
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Dragon Legal

Lawyers make a living by speaking so why would they spend so much time typing or relying on transcriptionists (which cost a pretty penny)? Why type when you can speak? Voice commands will get the job done... and faster!
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Dragon for Law Enforcement

Law enforcement agencies spend too much money paying officers overtime so they can type their incident reports. With out cloud-based speech-to-text software, they can dictate their incident report right at the scene of the crime or the accident.
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Dragon Professional

Research has shown that business owners spend approximately 40% of their time on administrative tasks-emails, filling out purchase orders, etc.-instead of what they do best: growing the business and attending to customers. You can cut that time dramatically and increase productivity.
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Dragon for Government

Nuance's speech-recognition software will allow government workers to elevate their engagement with the citizenry by providing faster service using only the power of their voice. Our solutions for the public sector offer a better experience for both the employee and the constituent.
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Dragon for Social Services

Social workers take immense amounts of notes, then spend hours typing their notes (per client) or they rely on transcriptionists to type their notes. Either way, a lot of time is spent on records in situations where time is of the essence. Not with Nuance!
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PowerMic 4

The PowerMic 4 enhances clinical productivity by combining precise control with intuitive functionality. Clinicians can dictate, navigate on-screen fields, and edit text, all with a single device.
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